At Raja Reddy Lodge and Mini Hall, we strive to provide our guests with the best experience. However, we understand that plans can change. This Refund Policy outlines the conditions under which refunds may be granted for bookings and services made through rajareddylodge.com or directly with us.
1. Room Reservations
- Cancellation Timeframe: To receive a full refund, cancellations must be made at least 2 days prior to the check-in date.
- Late Cancellations: If you cancel less than 2 days before check-in, a cancellation fee of 5% will be applied, or the deposit may be forfeited.
- No Show: If you fail to show up on the scheduled check-in date without prior notice, no refund will be issued, and the full reservation amount will be charged.
2. Mini Hall Bookings
- Deposit: A non-refundable deposit may be required at the time of booking to secure your event date.
- Cancellation: To receive a refund (excluding the deposit), cancellations for the Mini Hall must be made at least 3 days before the scheduled event.
- Late Cancellations: Cancellations made within 3 days of the event date will result in the forfeiture of the deposit, and additional charges may apply based on the services reserved.
3. Refund Process
- Refund Requests: To request a refund, please contact us at [email protected] with your booking details.
- Processing Time: Refunds will be processed within 7 business days from the date of approval. Depending on your payment method, it may take additional time for the funds to appear in your account.
- Refund Method: Refunds will be issued using the original method of payment (credit card, bank transfer, etc.). If this is not possible, an alternative method will be arranged.
4. Changes to Your Reservation
- Date Modifications: If you wish to change your reservation dates, please contact us at least 2 days prior to your check-in or event date. Date changes are subject to availability and may result in additional charges.
- Partial Refunds: If you shorten your stay or reduce the duration of your event after the booking is confirmed, partial refunds will only be issued if changes are made within the permitted cancellation window. Otherwise, no partial refunds will be granted.
5. Force Majeure
In the case of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, government restrictions), Raja Reddy Lodge and Mini Hall reserves the right to modify or cancel bookings. In such cases, we will offer a full refund or the option to reschedule without any additional charges.
6. Non-Refundable Items
- Some promotional or discounted bookings may be non-refundable. These terms will be clearly stated at the time of booking. In such cases, no refunds will be issued, and the booking is final.
7. Contact Us
If you have any questions about our Refund Policy or wish to request a refund, please contact us at:
We value your business and will do our best to accommodate your needs within the scope of this policy.
